👀 Looking for new opportunities – Resume

Corporate Training Ops | Sept 2023 – presents

• I’m responsible for organizing, coordinating, and running the day-to-day operations of an organization or department with the aim of maintaining efficiency, productivity, and smooth business processes, including managing timeline & schedules, compiling reports, approaching potential project team, communicating with internal and external stakeholders, and handling administrative tasks to support successful operations.
• Achieved perfect NPS of 100% completed participants feedback response as Project Manager for Corporate Training – Brand Building Workshop Program for Bank Indonesia West Kalimantan for MSME Partner

Assistant Instructor Relations | May 2022 – Sept 2023

• Successfully collaborated with numerous industry experts in the field of digital marketing from top companies in Indonesia.
• Built checklist system folder & flow documents, and maintained a comprehensive database of instructor resources and information, which increased instructor access to support materials and improved their ability to deliver high-quality class materials to students.
• Successfully handled 25+ projects & 200+ instructor checklists with 99% checklist completion rate.

Other roles as freelancers:

• Teaching Assistant | Nov 2022 – 2024
• Budget Controller | Nov 2022 – July 2023
• Learning Facilitator for Pegadaian project | Sept – Oct 2023
• Instructor for Marketplace Optimization | May – Aug 2023
• Customer Service | July 2022

Small Business Owner & Marketplace Specialist

• Managed marketplace accounts at Tokopedia, Shopee, and Blibli.
• Create, manage, and optimize listings for all marketplaces (description, pictures, stock, etc.).
• Coordinated with the PIC marketplace & delivery services if experience problems ordering/delivery, installing promos, etc.
• Coordinated digital marketing for all online marketplaces, including promotional opportunities, pricing optimization, advertising, and content creation (e.g., guides, banners, store marketplace decoration, chat templates, etc.)
• Monitored, analyzed, and reported of transaction data every month to develop strategies to increase revenue and the conversion rate of products.
• Monitored and reviewed customer feedback/reviews and marketplace health & reputation.
• Understanding everything and latest information about the specific marketplace where products are being sold (e.g., competitors landscape, marketplace terms of service changes, upcoming promotion, etc.).

Achievements:

• Successfully activated new marketplace store, reached 4.9 rating on seswatu’s Tokopedia and Shopee store for 2+ years.
• Successfully handled product orders to expand customer base and revenue streams from B2C to B2B sales (e.g.: cafes & restaurants in Jogja (Downtown Diner, Dil Rani, Bungah Japanese Halal Food, Kopi Semblewerrr, etc) and corporate order (PT Crayon Indonesia, Kemenparekraf, and Belajarlagi)).

• Copy typing fast and accurately from paper formats into digital files or database systems.
• Proofread, identify, and edit documents to check typo, punctuation and grammar (Bahasa Indonesia).
• Gather and organize typing material; scan files, as needed.
• Create docs, spreadsheets or presentations, combining various data from existing files.
• Typing speed: Bahasa Indonesia 105 WPM & English 85 WPM with 95% Accuracy.

Social Media Admin & Content Writer

• Plan, implement and manage company’s social media channel (Instagram).
• Respond to customer comments, questions, and complaints on social media.
• Research industry-related topics to write content for company’s blog.

Guest Writer

• Conduct research on travel and tourism.
• Documenting tourist destination in Bandung through photography.
• Writing article about travel and tourism around Bandung

News Writer

• Conduct research on general news and infotainment.
• Develop and write news stories that address interest of readers.
• Proofread and edit content before publication.